Policy & Privacy.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Refund Policy

Tinnitus Treatment Remedy– Due to the nature of the product, we do not provide refunds after the product is shipped (unless otherwise stated in a promotional email or directly on the website), which you acknowledge prior to purchasing any product from our website or third party sellers.

Please make sure that you’ve carefully read the product description before making a purchase. If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to admin@tinnitustreatmentremedy.com or call +27 784 832 633 This document was last updated on May 9th, 2022

1.)

Tinnitus Treatment Remedy – General Information:

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2.) Delivery Location:

Items offered on our website are only available for delivery to addresses in all 50 states. Any shipments outside of The United States are not available at this time.

3.) Delivery Time:

An estimated delivery time is 7-15 business days after your order has been placed. Delivery times are estimated and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to ship your order within one business day of the date of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4.)Delivery Instructions:

You can provide special delivery instructions on the check-out page of our website under “notes”.

5.) Shipping Costs:

Shipping is FREE unless special requests are needed and approved through customer service. Sales tax is charged according to the province or territory to which the item is shipped if applicable.

6.) Damaged Items in Transport:

If there is any damage to the packaging on delivery, contact us immediately at info@tinnitustreatmentremedy.com or respond to your order confirmation email. We will promptly have you ship your package back and replace with a new one, free of charge.

7.) Questions:

If you have any questions about the delivery and shipment or your order, please contact us at our contact page

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.